Terms of Service

Effective date: November 10, 2026

The short version: SND Heating and Air Conditioning is a free referral line. We connect you with independent local contractors; we do not perform the work. Your agreement for any service, including price, scheduling, and warranty, is between you and the contractor you hire.

1. Acceptance of These Terms

These Terms of Service govern your use of the SND Heating and Air Conditioning website and telephone referral line (together, the "Service"). By visiting the website or calling our referral line, you agree to these Terms. If you do not agree, please do not use the Service.

2. What Our Service Is

SND Heating and Air Conditioning is a free referral service. When you call, we gather basic details about your service need and connect you with an independent, licensed and insured local contractor who may be able to help. We do not charge you for the referral. We may receive compensation from contractors or advertising partners for referrals, which allows us to offer the Service to you at no cost.

SND Heating and Air Conditioning is not a contractor and does not perform, supervise, or control any repair, installation, maintenance, or other service work. We do not hold contractor licenses for the work performed, and we do not employ the technicians or companies you are connected with.

3. Independent Contractors

Every contractor you are connected with through the Service is an independent business. Contractors are not employees, agents, partners, or representatives of SND Heating and Air Conditioning. Each contractor is solely responsible for:

The quality, safety, and timeliness of its work.
Its pricing, estimates, invoices, payment terms, and any diagnostic or trip fees.
Holding the licenses, permits, registrations, bonds, and insurance required in your area.
Any workmanship warranty it offers and the handling of manufacturer warranty claims.
Complying with all laws that apply to its business and the work it performs.

Any agreement for service is made directly between you and the contractor. SND Heating and Air Conditioning is not a party to that agreement.

4. Your Responsibilities

Before authorizing any work, you are responsible for verifying that the contractor holds the licensing, permits, and insurance required for the job, reviewing the written estimate, and asking about warranties and fees. We encourage you to request proof of license and insurance when the technician arrives and to check credentials with your state or local licensing authority. You agree to provide accurate information when you call and to use the Service only for lawful purposes.

5. No Warranty or Guarantee

SND Heating and Air Conditioning does not warrant or guarantee any work performed by any contractor, the availability of a contractor at any particular time, arrival times, prices, or results. Arrival windows and availability described on our website or by phone are estimates based on information available at the time and are not promises. The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.

6. Emergencies

Our referral line is not an emergency response service. If you smell gas, see fire or smoke, hear a carbon monoxide alarm, or face any situation that threatens life or safety, leave the building and call 911 or your utility company immediately. Contact us for a service referral only once the situation is safe.

7. Limitation of Liability

To the fullest extent permitted by law, SND Heating and Air Conditioning and its owners, employees, and partners will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or from any work, product, act, or omission of any contractor, including property damage, personal injury, or financial loss. If any liability is found despite this section, our total liability will not exceed one hundred U.S. dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

8. Disputes With Contractors

Any dispute about the price, quality, timing, or outcome of work must be resolved directly between you and the contractor. If you have a concern about a contractor you were connected with, please let us know by calling +1-866-805-8548. We review feedback and may stop referring calls to contractors who do not meet our standards, but we are not able to mediate or resolve disputes, issue refunds, or compel a contractor to act.

9. Telephone Communications and TCPA Consent

By calling our referral line, you consent to receive calls and text messages related to your service request from SND Heating and Air Conditioning and from the independent contractor you are connected with, at the number you called from or the number you provide. These communications concern your request and are not general marketing. We will not send you automated or prerecorded marketing calls or texts without your prior express written consent. You may opt out of text messages at any time by replying STOP, and you may ask us to stop contacting you by calling +1-866-805-8548. Calls may be recorded for quality and training purposes. Message and data rates may apply.

10. Website Content

Information on our website, including service descriptions, troubleshooting tips, and maintenance advice, is provided for general educational purposes only. It is not a substitute for an on-site inspection by a qualified professional. Do not attempt repairs involving gas, refrigerant, or high-voltage electrical components yourself. All website content, design, and branding belong to SND Heating and Air Conditioning and may not be copied or reused without permission.

11. Indemnification

You agree to indemnify and hold harmless SND Heating and Air Conditioning from any claims, losses, or expenses, including reasonable attorneys' fees, arising from your misuse of the Service, your violation of these Terms, or your agreements and dealings with any contractor.

12. Governing Law

These Terms are governed by applicable federal law and the laws of the state in which the service you requested is to be performed, without regard to conflict-of-law rules. If any provision of these Terms is found unenforceable, the remaining provisions will stay in effect.

13. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page shows when they were last revised. Continuing to use the Service after changes are posted means you accept the updated Terms.

14. Contact

Questions about these Terms can be directed to SND Heating and Air Conditioning by calling +1-866-805-8548. You can also review our Privacy Policy.

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