Privacy Policy

Effective date: November 10, 2026

1. Who We Are

SND Heating and Air Conditioning operates a telephone referral service that connects homeowners, renters, property managers, and businesses with independent, licensed and insured local service contractors. We are not a contractor. We do not perform repairs, installations, or any other service work, and we do not employ the technicians who do. This Privacy Policy explains what information we collect through our website and phone line, how we use it, who we share it with, and the choices you have.

2. Information We Collect

Information you give us on a call. When you call our referral line, we may ask for your name, phone number, service address, a description of the problem, the type of equipment involved, and your preferred timing. You decide what to share; some details are needed to route your call to a contractor who can help.

Call data. Our phone system records information about each call, such as the number you called from, the date, time, and length of the call, and the general area associated with the number. Calls may be recorded for quality assurance, training, dispute resolution, and to confirm that a referral was made. Where required by law, you will be told at the start of the call that it may be recorded.

Website data. When you visit our website, our servers and analytics tools may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring website, and approximate location derived from your IP address. Our website does not include lead-submission forms, and we do not ask you to enter personal information on the site.

Cookies and similar technologies. We may use cookies, pixels, and call-tracking tools to understand how visitors find us, which pages lead to calls, and how our advertising performs. You can block or delete cookies in your browser settings; the website will still work, though some measurement features may not.

3. How We Use Your Information

• To connect your call with an independent local contractor who handles the type of service you need.
• To pass along the details a contractor needs to contact you, schedule a visit, and prepare for the job.
• To follow up about a referral, answer questions, and handle complaints.
• To monitor call quality, train staff, and prevent fraud, spam, and abuse.
• To measure and improve our website, advertising, and referral process.
• To comply with legal obligations and enforce our Terms of Service.

4. How We Share Information

With independent contractors. The core of our service is sharing the details of your request with an independent contractor in your area so they can help you. That contractor is a separate business with its own privacy practices, and once it receives your information, its handling of that information is governed by its own policies, not ours.

With service providers. We use vendors for telephone routing, call recording, hosting, analytics, and advertising measurement. They may access information only to perform services for us and are not permitted to use it for their own marketing.

For legal reasons. We may disclose information if required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of our callers, contractors, the public, or SND Heating and Air Conditioning.

Business transfers. If SND Heating and Air Conditioning is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

We do not sell your personal information to data brokers or to unrelated third parties for their own marketing.

5. Telephone Communications and TCPA Disclosure

When you call our referral line, you agree that the independent contractor you are connected with, and SND Heating and Air Conditioning, may contact you at the number you called from or the number you provide, by phone call or text message, about the service you requested. These communications are related to your specific request and are not general marketing. We do not place automated or prerecorded marketing calls or texts to you without your prior express written consent, as required by the Telephone Consumer Protection Act (TCPA).

If you receive a text message related to your request, you can reply STOP to opt out of further texts. You may also ask us at any time to stop contacting you by calling +1-866-805-8548. Message and data rates may apply. Opting out of our communications does not stop an independent contractor you have already been connected with from contacting you about an open job; please tell that contractor directly if you no longer want to be contacted.

6. Data Retention

We keep call records, recordings, and referral details only as long as reasonably necessary for the purposes described in this policy, including resolving disputes, meeting legal and accounting requirements, and preventing fraud. When information is no longer needed, we delete it or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to limit access to the people and vendors who need it.

8. Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, opt out of certain sharing or targeted advertising, and not be discriminated against for exercising these rights. Residents of states that have enacted comprehensive consumer privacy laws may have additional rights under those laws.

To make a request, call +1-866-805-8548. We will verify your request using information associated with your call history and respond within the time required by applicable law. You may use an authorized agent to make a request on your behalf where permitted.

9. Children's Privacy

Our service is intended for adults who are arranging home or business services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please call us and we will delete it.

10. Third-Party Links

Our website may link to other websites, including those of contractors or manufacturers. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be highlighted on this page before they take effect.

12. Contact Us

Questions about this Privacy Policy or how your information is handled can be directed to SND Heating and Air Conditioning by calling +1-866-805-8548.